Service Level Agreement and SLA Guide
SLA TOOLKIT CONTENTS
Service Level Agreement Template
A complete service level agreement template. Why re-invent the wheel?
Explains every part of the SLA and provides jump links straight to the appropriate part of the above template
A full presentation on SLA's explaining how, what and why
A comprehensive checklist / questionnaire to audit and review your existing agreements
Service Level Management Presentation
Explains the key concepts of SLM for a wider understanding of the issues
NEXT STEP
The SLA Toolkit
A complete toolkit comprising SLA template, guide, presentation and audit/review questionnaire.
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© Copyright 2003
Example service level agreements, SLA example, and more
This 94 page document takes you through every part of the service level agreement template, clause by clause.
Further, it provides an interactive link jump straight to the SLA template for each section - so you can populate and change directly, as required.
The main sections are as follows
Introduction Scope of Work Performance, Tracking and Reporting Problem Management Compensation Customer Duties and Responsibilities Warranties and Remedies Security Intellectual Property Rights and Confidential Information Legal Compliance and Resolution of Disputes Termination General Signatures Schedules
To further illustrate the depth and quality of the guide, we have produced the following example pages:
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The SLA Toolkit can now be purchased online and downloaded straight to your PC.
To obtain the product for a special price of just $199, please visit our secure purchase page.
Service Level Agreement Example Pages
