Service Level Agreement and SLA Audit
TOOLKIT CONTENTS
Service Level Agreement Template
A complete service level agreement template. Why re-invent the wheel?
Explains every part of the SLA and provides jump links straight to the appropriate part of the above template
A full presentation on SLA's explaining how, what and why
A comprehensive checklist / questionnaire to audit and review your existing agreements
Service Level Management Presentation
Explains the key concepts of SLM for a wider understanding of the issues
NEXT STEP
The SLA Toolkit
A complete toolkit comprising template, guide, presentation and service level agreement audit / review questionnaire.
Purchase and Download For
If you already have an SLA, or just want to be doubly sure, this component will certainly help.
It comprises a series of questions designed to take you through an SLA and check it for quality, content and completeness. It is undoubtedly a first rate audit tool (MS-Word).
To illustrate the depth and quality of the questionnaire/checklist, we have produced the following sample pages:
PURCHASE
The SLA Toolkit can now be purchased online and downloaded straight to your PC.
To obtain the product for a special price of just $199, please visit our secure purchase page.
