A complete service level agreement template. Why re-invent the wheel?
Explains every part of the SLA and provides jump links straight to the appropriate part of the above template
A full presentation on SLA's explaining how, what and why
A comprehensive checklist / questionnaire to audit and review your existing agreements
Explains the key concepts of SLM for a wider understanding of the issues
The SLA Toolkit
A complete toolkit comprising SLA template, guide, presentation and audit/review questionnaire.
Purchase and Download For
The SLA Toolkit includes a comprehensive and interactive service level agreement guide. The following sample helps to illustrate the depth and quality of the guide and is the second page of the table of contents:
The SLA Toolkit can now be purchased online and downloaded straight to your PC.
To obtain the product for a special price of just $199, please visit our secure purchase page.
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SLA Guide Table of Contents