SLA TOOLKIT CONTENTS
A complete service level agreement template. Why re-invent the wheel?
Explains every part of the SLA and provides jump links straight to the appropriate part of the above template
A full presentation on SLA's explaining how, what and why
A comprehensive checklist / questionnaire to audit and review your existing agreements
Explains the key concepts of SLM for a wider understanding of the issues
The SLA Toolkit
A complete toolkit comprising SLA service level agreement template, guide, presentation and audit/review questionnaire.
Purchase and Download For
This component of the SLA Toolkit is a full PowerPoint presentation. It explains the SLA, what is needed, why and where.
To illustrate the depth and quality of the presentation, we have produced the following sample pages:
The SLA Toolkit can now be purchased online and downloaded straight to your PC.
To obtain the product for a special price of just $199, please visit our secure purchase page.
SERVICE LEVEL AGREEMENTS - FEEDBACK - PURCHASE
SLA Service Level Agreement